hanye-website/content/en/support.md

---
title: Support
---

# Customer Support

> Last updated: 2025-05-12

## 1. About Support

Welcome to Hanye's Customer Support page. This page provides support information about our products and services.

## 2. Frequently Asked Questions

### 2.1 Orders and Shipping
- **How to track orders**: You can track your order status through the link in your confirmation email
- **Shipping time**: Items are typically shipped within 3-5 business days
- **International shipping**: We currently ship to many countries worldwide
- **Return policy**: Items can be returned within 30 days of receipt

### 2.2 About Products
- **Product warranty**: All products come with a 1-year warranty
- **Product details**: Detailed specifications can be found on each product page
- **Compatibility**: Compatibility information is listed on the product detail pages

## 3. Contact Methods

You can contact our support team using the following methods:

### 3.1 Email
Send an email to support@hanye.cn and we'll respond within 24 hours.

### 3.2 Phone
Call us during business hours (Monday-Friday, 9:00-18:00 JST) at:
+81-XX-XXXX-XXXX

### 3.3 Live Chat
Click on the chat icon at the bottom right of our website to chat with a support representative in real-time during business hours.

## 4. Troubleshooting

Solutions to common issues:

### 4.1 If a Product Is Not Working Properly
- Check if the power is properly connected
- Verify that the firmware is updated to the latest version
- Try restarting the product

### 4.2 Account Issues
- If you need to reset your password, click "Forgot Password" on the login page
- To update account information, go to the "My Account" section after logging in

## 5. Support Resources

### 5.1 Manuals and Guides
Product manuals and user guides can be downloaded from product pages.

### 5.2 Video Tutorials
Our YouTube channel features detailed video tutorials on how to use our products.

### 5.3 Community Forum
You can also utilize our community forum where users can exchange information.

## 6. Feedback

Your feedback is extremely important for improving our services. Please send your opinions and suggestions about our products and services to feedback@hanye.cn.