hanye-website/content/faq/en/purchase-2.md

---
title: My Hanye MicroSD card / SSD is not recognized by my device. What should I do?
category: Device Recognition & Connection
sort: 1
--- 
*   Ensure the memory card or `SSD` is correctly inserted into the device slot or interface.
*   Try connecting the device to a different `USB` port on your computer (if it's an external `SSD` or using a card reader).
*   For `MicroSD` cards, try using a different card reader or testing it in another compatible device. Check if the device supports the card's capacity and specification (e.g., SDHC, SDXC).
*   For `SSD`s (`2.5-inch` or `M.2`), check your `BIOS/UEFI` settings to ensure the port (SATA or M.2) is enabled and the `SSD` is detected. In the operating system, check "`Disk Management`" (Windows) or "`Disk Utility`" (macOS) to see if it needs initialization, partitioning, or drive letter assignment.
*   Make sure your device drivers (especially chipset, SATA/NVMe, and `USB` controller drivers) are up-to-date.
*   If the problem persists, try testing the device on another computer to rule out an issue with the specific host device.
*   If none of the above works, please contact Hanye Technical Support.