hanye-website/content/faq/en/support-5.md

---
title: My Hanye RAM module is not recognized or shows incorrect capacity after installation. What should I do?
category: Device Recognition & Connection
sort: 1
--- 
*   Ensure the `RAM` module is fully seated in the motherboard's memory slot and the retention clips on both ends are secured. Try reseating it.
*   Consult your motherboard manual to confirm you are using the correct slot combination (e.g., for dual-channel, specific colored or numbered slots usually need to be populated in pairs).
*   Verify that the `RAM` specifications (e.g., DDR4/DDR5, speed, capacity) are compatible with your motherboard and CPU. Check the motherboard's official website for the Memory Support List (QVL).
*   Try installing only one `RAM` stick at a time to isolate a potential faulty module or slot.
*   Clear the `CMOS` or reset the `BIOS/UEFI` to default settings.
*   Update the motherboard `BIOS/UEFI` to the latest version, as newer versions sometimes improve memory compatibility.