support.md 2.1KB
title: Support
Customer Support
Last updated: 2025-05-12
1. About Support
Welcome to Hanye’s Customer Support page. This page provides support information about our products and services.
2. Frequently Asked Questions
2.1 Orders and Shipping
- How to track orders: You can track your order status through the link in your confirmation email
- Shipping time: Items are typically shipped within 3-5 business days
- International shipping: We currently ship to many countries worldwide
- Return policy: Items can be returned within 30 days of receipt
2.2 About Products
- Product warranty: All products come with a 1-year warranty
- Product details: Detailed specifications can be found on each product page
- Compatibility: Compatibility information is listed on the product detail pages
3. Contact Methods
You can contact our support team using the following methods:
3.1 Email
Send an email to support@hanye.cn and we’ll respond within 24 hours.
3.2 Phone
Call us during business hours (Monday-Friday, 9:00-18:00 JST) at: +81-XX-XXXX-XXXX
3.3 Live Chat
Click on the chat icon at the bottom right of our website to chat with a support representative in real-time during business hours.
4. Troubleshooting
Solutions to common issues:
4.1 If a Product Is Not Working Properly
- Check if the power is properly connected
- Verify that the firmware is updated to the latest version
- Try restarting the product
4.2 Account Issues
- If you need to reset your password, click “Forgot Password” on the login page
- To update account information, go to the “My Account” section after logging in
5. Support Resources
5.1 Manuals and Guides
Product manuals and user guides can be downloaded from product pages.
5.2 Video Tutorials
Our YouTube channel features detailed video tutorials on how to use our products.
5.3 Community Forum
You can also utilize our community forum where users can exchange information.
6. Feedback
Your feedback is extremely important for improving our services. Please send your opinions and suggestions about our products and services to feedback@hanye.cn.