support.md 2.8KB
title: Support
Support
Last Updated: [2025-05-13]
Welcome to Hanye Customer Support. We are committed to providing timely and effective assistance for your Hanye products. If you encounter any issues or have inquiries while using our products, please refer to the information below to contact us.
I. How to Get Support
You can obtain Hanye customer support through the following channels:
- Email Support: Send your questions or requests to our official support email address. We will respond as soon as possible after receiving your email.
- Email Address: [hanye@hanye.cn]
- Phone Support: You can call our customer support hotline directly during our service hours for consultation.
- Phone Number: +86-024-83990696
- Official Website Resources: Visit our official website ([hanye.cn]) for Frequently Asked Questions (FAQ), product information, and other support resources.
II. Information to Provide When Contacting Support
To help us understand and resolve your issue more quickly and accurately, please provide the following information as much as possible when contacting us:
- Your name and contact information (phone or email).
- The model number of your Hanye product.
- The product serial number (usually found on the product label).
- A detailed description of the problem you encountered, including:
- Specific circumstances when the issue occurred.
- Troubleshooting steps you have already tried (if any).
- Relevant error messages or screenshots (if any).
- Your operating system and related hardware configuration information (if related to compatibility or performance issues).
III. Scope of Support
Our customer support team primarily provides assistance in the following areas:
- Answering technical product questions and providing troubleshooting guidance.
- Consultation on product warranty policies and guidance on the warranty service application process.
- Inquiries about product specifications, features, and compatibility.
- Guidance on obtaining and installing drivers or firmware (if applicable).
Please note: Our support may be limited for issues caused by software/hardware not provided by Hanye or problems extending beyond the product itself.
IV. Service Hours
Our customer support service hours are:
- Weekdays: 9:00 - 18:00 (Beijing Time)
- Closed: Weekends and public holidays
Emails or messages received outside of service hours will be processed as soon as possible on the next business day.
V. Contact Us
- Company Name: Hanye Technology Co., Ltd.
- Contact Address: 90-5# SanHao Street, Heping District, ShenYang, China
- Email: [hanye@hanye.cn]
- Phone: +86-024-83990696