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title: Privacy Policy

Privacy Policy

Last Updated: [2025-05-13]

This Privacy Policy aims to explain how we collect, use, store, share, and protect your personal information, and how you can manage your personal information. Please read and fully understand this policy carefully before using our products or services.

I. How We Collect and Use Your Personal Information

To provide you with products and services, optimize user experience, and comply with laws and regulations, we will collect and use your personal information based on the principles of lawfulness, legitimacy, necessity, and good faith:

Product Purchase and Delivery:
- When you purchase Hanye products, we need to collect your name, shipping address, phone number, email address, and order details to process orders, arrange logistics and delivery, and issue invoices (if required). Payment information will be processed directly by third-party payment institutions; we do not store complete payment account information.
Customer Service and Technical Support:
- When you contact us for inquiries, feedback, or technical support requests, we may need you to provide your name, contact information (phone/email), product information (such as model, serial number), and a description of the issue you encountered so that we can accurately respond to your request and provide effective assistance.
Website Browsing and Function Optimization:
- When you visit our official website (hanye.cn), we may automatically collect your device information (such as device model, operating system version), browser information, IP address, access date and time, browsing history, and information collected through Cookies and similar technologies. This information is used to ensure the normal operation of the website, analyze traffic, improve website design and functionality, and enhance your browsing experience.
Marketing Information Push (Requires Your Consent):
- After obtaining your explicit consent, we may use your email address or phone number to send you Hanye product updates, promotional activities, or other information that may interest you. You can unsubscribe at any time via the unsubscribe link in the email or by contacting us.

We promise to collect and use your information only for the purposes described in this policy. If we need to use your information for other purposes not specified in this policy, or use information collected for a specific purpose for other purposes, we will seek your prior consent.

We respect your privacy and will not sell or rent your personal information to any unrelated third party. We will only share, transfer, or publicly disclose your personal information in the following circumstances:

With Your Explicit Consent: After obtaining your explicit consent, we may share your personal information with third parties.
Necessary for Providing Services:
- To complete product delivery, we may need to share your shipping information with logistics service providers.
- To process payments, we may need to share necessary order and payment information with payment institutions.
- We may entrust technical service providers to assist us in providing support such as website maintenance and data analysis.
- For such necessary sharing, we will sign strict data processing agreements with partners, requiring them to handle personal information according to our instructions, this policy, and relevant laws and regulations, and to take adequate confidentiality and security measures.
Legal Requirements or Mandatory Government Orders: We may be obliged to disclose your personal information according to applicable laws and regulations, legal procedures, litigation, or mandatory requirements from government authorities.
Protecting Legitimate Rights and Interests: To the extent permitted by laws and regulations, disclosure may be necessary to protect Hanye, our users, or the public’s rights, property, or safety from harm.

We will not publicly disclose your personal information unless we obtain your explicit consent or are compelled by law.

III. How We Protect Your Personal Information Security

We have implemented industry-standard, reasonably practicable security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. For example:

We use encryption technologies (such as SSL) to ensure data security during transmission.
We deploy access control mechanisms to ensure that only authorized personnel can access personal information.
We regularly conduct security and privacy protection training courses to enhance employee awareness of the importance of protecting personal information.
We take reasonably practicable steps to avoid collecting irrelevant personal information.

Please note: The internet environment is not 100% secure, and we will do our best to ensure the security of any information you send us. If our physical, technical, or administrative safeguards are breached, resulting in unauthorized access, public disclosure, alteration, or destruction of information that harms your legitimate rights and interests, we will bear corresponding legal responsibilities.

IV. Your Rights to Manage Personal Information

In accordance with relevant Chinese laws, regulations, and standards, we guarantee your rights to manage your own personal information:

Right to Access and Copy: You have the right to access your personal information and obtain a copy.
Right to Correct and Supplement: If you find that the personal information we process about you is incorrect or incomplete, you have the right to request corrections or supplements.
Right to Delete: Under legally prescribed circumstances (e.g., the purpose of processing has been achieved, you withdraw consent), you can request the deletion of your personal information.
Right to Withdraw Consent: You can change the scope of your authorization for us to continue processing your personal information or withdraw your authorization. Please understand that certain basic personal information is necessary to provide services, and withdrawing consent may result in us being unable to continue providing the corresponding service.
Right to Request Explanation: You have the right to request an explanation of our personal information processing rules.

You can exercise your rights by contacting us through the contact methods provided at the end of this policy. For security purposes, we may require you to verify your identity. We will respond within fifteen working days after verifying your identity or within the period stipulated by laws and regulations.

V. Use of Cookies

To ensure the proper functioning of the website and enhance your visiting experience, we may store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. You can manage or delete Cookies according to your preferences. Most web browsers have features to block Cookies.

VI. Updates to This Policy

Our Privacy Policy may change. We will not reduce your rights under this Privacy Policy without your explicit consent. For significant changes, we will provide prominent notice (e.g., posting on the website homepage or sending you an email). We recommend that you review this policy periodically to stay informed about the latest updates.

VII. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or wish to exercise your personal information rights, please contact us through the following methods:

Company Name: Hanye Technology Co., Ltd.
Contact Address: 803, NO.6, AiTe, 90-6# SanHao Street, Heping District,ShenYang, China
Email: hanye@hanye.cn
Phone: 86-024-8399-0696
Service Hours: Weekdays 9:00 - 18:00 (Closed on weekends and public holidays)

We will process your request as soon as possible.

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